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Frequently Asked Questions

Is the treadmill easy to assemble?

Our treadmills come with a detailed and easy-to-understand instruction manual that guides you step-by-step through the assembly process. This clear manual allows most users to complete the installation quickly and without hassle. Additionally, if you encounter any difficulties or have questions during assembly, our dedicated customer service team is always ready to assist you. We are committed to ensuring a smooth and stress-free setup experience so you can start enjoying your treadmill as soon as possible.

Can the walking treadmill be folded for storage?

At Costway, our walking treadmills are designed with space-saving in mind and can be easily folded for convenient storage. This is especially ideal for homes with limited space. Like many of our sport equipments, these treadmills come with transport wheels for easy mobility. Whether under a bed, behind a door, or in a corner, our folding models offer a practical solution for your daily fitness routine.

What is the maximum speed of the walking pad?

The maximum speed of our walking pads varies depending on the specific model you choose. Generally, the speed range is between 6 km/h and 20 km/h, which makes them suitable for different walking or light jogging needs. Some models are designed for a more relaxed pace, while others can support faster speeds for more active workouts.
To find the exact maximum speed for each walking pad model, please refer to the detailed product specifications listed on our website. If you have any questions or need help selecting the right walking pad for your needs, feel free to reach out to our customer service team at cs.au@costway.com. We’re always happy to assist you!

Does the treadmill have cushioning for joint protection?

Our treadmills are thoughtfully designed with advanced cushioning systems to reduce the impact on joints such as knees, hips, and ankles during running or walking. This makes them an excellent choice for individuals with joint sensitivity, arthritis, or those in post-injury recovery.
For example, many of our models feature a 7-layer diamond-textured anti-slip running belt that provides both traction and comfort. Additionally, the running deck is equipped with 6 shock-absorbing rubber pads strategically placed to minimize vibration and impact. These features work together to deliver a smoother, safer, and more joint-friendly workout experience, helping you stay active while protecting your body from unnecessary strain.

How often do I need to maintain the walking treadmill?

To keep your walking treadmill in optimal condition, follow this maintenance schedule:
- Daily: Wipe down the belt and console with a dry or slightly damp cloth to remove sweat and dust.
- Weekly: Check belt alignment and tension; adjust if it slips or feels uneven. Vacuum under and around the treadmill to prevent debris buildup.
- Monthly: Lubricate the belt (if required by your model) with silicone-based lubricant to reduce friction. Inspect bolts and electrical connections for tightness.
- Every 6–12 months: Deep-clean the motor compartment (unplug first), replace worn belts or deck pads, and consider professional servicing for motor or electronic checks.
Pro Tip: Always refer to your treadmill’s manual for model-specific guidelines—non-motorized treadmills or folding designs may need less frequent care. Consistent maintenance extends lifespan and ensures safety!

What is the warranty on the treadmill?

Our Costway® treadmills come with a 1-year limited warranty, covering defects in materials and workmanship under normal use. Please note that the warranty does not apply to issues caused by abuse, accidental damage, or unauthorized repairs. If you need to return the treadmill due to a quality-related issue, Costway® will cover all return shipping costs. However, if the return is not related to quality, the shipping fee will be deducted from your refund. We are committed to ensuring customer satisfaction and product reliability.

How much noise does the treadmill make during use?

The noise level of our treadmill during use is generally low and suitable for home environments. However, it can vary depending on factors such as motor power, belt quality, cushioning system, user weight, and running speed.
To further reduce noise, we recommend placing the treadmill on a rubber mat to absorb vibrations, regularly lubricating the belt if required, and checking for any loose bolts or belt misalignment. These simple steps help ensure a quieter and smoother workout experience. Our treadmills are designed with home comfort in mind, making them ideal for daily indoor use.

Is the walking pad in Australia easy to move?

Yes, our walking pads in Australia are designed to be easily movable, making them ideal for home use. Each unit is equipped with built-in transport wheels, so you can effortlessly roll it to any space you prefer without needing to lift or drag it. Whether you want to exercise in your living room, bedroom, or office, you can move the walking pad with ease. After your workout, simply fold and store it in a corner, under a bed, or behind a door to save space. At Costway, we focus on convenience and practicality, offering fitness equipment that fits smoothly into your daily routine.

Is there a return policy for the walking pad if I am not satisfied?

Yes, you can exchange your walking pad if it doesn't meet your expectations. We offer a 30-day return and exchange policy to ensure customer satisfaction. To initiate an exchange, please contact us at cs.au@costway.comwithin 30 days of receiving your order. Provide your order details and the reason for the exchange. We may request images or videos of the product and its packaging to facilitate the process.
Once approved, we will provide you with a return label and instructions. Please note that if the exchange is not due to a quality-related issue, return shipping costs may apply. For more information, please refer to our Return Policy.

How long will it take to deliver my walking pad to Australia?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note that delivery times vary depending on your location and the possible courier screening the package goes through. Our standard delivery times (2-7 business days) are estimated and may vary due to external factors outside Costway AU and our courier's control. These factors may include, but are not limited to, extreme weather conditions and technical failures.